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Capability

WhatsApp Business API

Campaigns, automation and integration into the systems you already run.

We build on the WhatsApp Business API rather than reselling access to it. Template approvals, quality ratings and delivery diagnostics are things we handle, not things we escalate to somebody else.

Most clients arrive with an existing CRM or order system and a need to notify customers reliably. The work is usually integration rather than a new build.

What this covers

  • Business verification and number provisioning
  • Template design, submission and approval management
  • Campaign scheduling and audience segmentation
  • Two-way conversation handling and routing to the right team
  • Integration with CRM, ERP and order systems
  • Delivery, read and quality-rating reporting

How engagements work

  1. Discovery

    Which messages you actually need to send, and what triggers them.

  2. Build

    Integration, templates and the reporting you will use day to day.

  3. Verification

    Business verification, number provisioning and template approval.

  4. Support

    Ongoing template management and quality-rating monitoring.

Technology

  • Meta Cloud API
  • Node.js
  • PostgreSQL
  • Redis
  • Webhooks
  • AWS

Related work

Where we have done this

Other capabilities

Tell us what you are building

We will tell you how we would approach it, and whether we are the right fit.

Call us for any enquiry 011 41771877

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