Terms of Service

Last updated: 20 Aug 2026

These Terms are a binding agreement between you (“Client”, “you”) and Concord Technosoft Private Limited, CIN U72300DL2008PTC185142 (“we”, “us”, “our”). They cover our IT services, software development, consulting and subscription products.

By engaging us, creating an account or using our services, you accept these Terms. Where you accept them electronically — by signing up, ticking a box or confirming a proposal — that acceptance is as binding as a signature.

1. Who can use our services

Our services are offered to people aged 18 or over. If you are accepting these Terms for an employer or another organisation, you confirm you have authority to bind it, and “you” means that organisation.

2. Which document applies

Several documents may govern our relationship. Where they disagree, this is the order that applies, highest first:

1. A signed Statement of Work, service contract or addendum for a specific engagement
2. Our payment and refund terms
3. These Terms
4. Any other document referenced in them

Our Privacy Policy governs personal information regardless of the above.

3. What we provide

• Custom software development — web, mobile and desktop
• SaaS and cloud-based solutions
• UI/UX design and branding
• System architecture and consulting
• Database management and optimisation
• API development and third-party integrations
• Ongoing technical support and maintenance
• Our own subscription products, including Concord Sales360

The specifics of any engagement — timelines, deliverables and pricing — are set out in a Statement of Work, proposal or service contract agreed between us.

4. Project engagements

Once a proposal or Statement of Work is approved, we allocate the people and resources to it and deliver against the agreed timeline.

Changes outside the agreed scope are treated as a Change Request. They may carry additional cost and move the timeline, and we will tell you both before proceeding rather than after.

Delays caused by waiting on you — for input, approvals, content or access — are not our responsibility and may shift agreed dates. Most projects that slip, slip here.

Where a deliverable requires your acceptance, it is treated as accepted if you do not raise specific issues within [14] days of delivery.

5. Subscription products

Where you subscribe to one of our products, the service comprises the platform, your account, the support channel provided with it, any API access included in your plan, and the related content made available to you. New features added to a product are covered by these Terms.

You may not licence, resell, lease, transfer or distribute a subscription product to any third party.

Where a product will be unavailable for planned maintenance, we aim to give at least seven (7) days’ notice. Emergency maintenance may be carried out without notice where security or stability requires it.

Features released as beta, preview or trial may change or be withdrawn, and are provided without warranty of any kind.

6. Payment, invoicing and refunds

These are set out in full on a separate page, which forms part of these Terms: Payment & refund terms.

7. Your account

Where our services require an account, you agree to give us complete and accurate information and to keep it current.

You are responsible for keeping your credentials secure and for everything that happens under your account. Tell us immediately if you become aware of unauthorised access or any other breach of security. We are not liable for loss arising from a failure to keep an account secure.

8. Your responsibilities

You agree to:

• provide clear requirements and timely feedback;
• share the access, credentials and materials we need to do the work;
• ensure everything you give us is properly licensed or owned by you;
• comply with applicable law in how you use what we deliver.

You are responsible for the content you put into our systems and for any harm resulting from it, whatever form it takes — text, images, video, audio or code.

9. Acceptable use

You must not use our services or products to:

• break the law, or infringe anyone’s intellectual property or privacy;
• send unsolicited, deceptive or bulk messages to people who have not opted in;
• upload malware, or anything designed to disrupt or gain unauthorised access to a system;
• reverse engineer, decompile or attempt to derive the source of a product, except where the law expressly permits it;
• scrape, mirror or systematically extract data from a product;
• circumvent usage limits, authentication or billing;
• conduct penetration testing or security research against our systems without our written consent;
• share account credentials with people outside your organisation.

We may, at our discretion and without obligation, refuse or remove content that in our reasonable opinion breaches these Terms or is harmful or unlawful.

10. Suspension

We may suspend access to a service, in whole or in part, where we reasonably believe it is necessary to protect our systems or another customer, where these Terms have been breached, or where required by law or by a platform we depend on.

We will give notice and an opportunity to put things right wherever it is practical to do so. Suspension does not affect amounts already due.

11. Messaging and third-party platforms

Where our services deliver messaging through a third-party platform, that platform’s own rules apply to you as well as these Terms — including rules on message content, template approval, recipient opt-in and quality standards.

Obtaining valid opt-in from the people you message is your responsibility, as are the consequences of failing to, including restriction or removal of your messaging channel.

We are not owned or operated by, or affiliated with, WhatsApp LLC or Meta Platforms. We build on their official business platform. We do not control it and cannot guarantee decisions they make about your account.

12. Confidentiality

Both of us agree to keep confidential any proprietary or sensitive information shared during an engagement — business plans and strategy, source code and intellectual property, client data and internal communications.

This continues for three (3) years after the engagement ends. It does not apply to information that is public through no fault of the receiving party, was already lawfully known to it, or must be disclosed by law — and where disclosure is compelled, we will tell you unless prevented from doing so.

13. Intellectual property

Our products

Our own products — including Sales360, Sales360 Expo, Tile View, Tile Calc, MultiUserQR, CeramicPost, StartYourIndustry and Sainik School MCQ — together with their software, design, content and branding, are and remain our property. A subscription grants you a limited right to use the product. It transfers nothing.

Work produced for you

Until an engagement is paid for in full, we own everything produced under it — source code, scripts, designs, methodologies and software architecture. Until then you have no right to use, copy, modify or deploy that work beyond reviewing and approving it, and no licence is granted.

Once payment is complete and no balance is outstanding, ownership of the custom work built for you passes to you. That includes the source code and designs created specifically for your project. We will hand over the code and cooperate with a reasonable transfer at no additional charge.

Four things do not transfer, and continue to belong to us:

• Our pre-existing material — anything we owned or developed before the engagement, or independently of it, including our internal frameworks, libraries, components and tooling. Where such material is embedded in what we deliver, you receive a perpetual, worldwide, non-exclusive licence to use it as part of that deliverable, including the right to have it maintained by someone else.
• Our own products, listed above. These are never transferred under a project engagement, whatever the engagement includes.
• Third-party and open-source components, which stay under their own licences.
• General knowledge, techniques and know-how gained while doing the work, which we remain free to use — disclosing nothing confidential to you.

If an engagement ends before full payment, no ownership transfers, and any interim access you were given ends with it.

Your materials

Content, data and materials you supply remain yours. You grant us the licence needed to use them for the purpose of delivering the engagement.

Feedback

If you suggest an improvement to one of our products, we may use it freely and without obligation. We will not identify you as its source without your agreement.

Third-party and open-source components

Our work may include third-party or open-source components, which carry their own licences. Those licences govern that component, and where they conflict with this section, they prevail for that component.

14. Referring to client engagements

Where we deliver a project for you, we may describe that work and use your name and logo in our portfolio, proposals and marketing — unless you tell us in writing that you would rather we did not. We will disclose nothing confidential in doing so, and will remove a reference on request.

15. Data protection

How we handle personal information is set out in our Privacy Policy, which forms part of these Terms.

Where we process personal data on your behalf, we act on your documented instructions. Clients who need a formal data processing agreement should ask and we will provide one.

16. Non-solicitation

During an engagement and for twelve (12) months afterwards, you agree not to hire or solicit — directly or indirectly — any of our employees or contractors who worked on your project, without our written consent. This does not restrict responses to a general public advertisement not directed at our people.

Recruiting, training and replacing an experienced engineer costs us considerably more than their salary, and the disruption to other clients’ projects compounds it. Both parties therefore agree that compensation equal to twelve (12) months of that individual’s total compensation is a genuine and reasonable pre-estimate of the loss we would suffer, and not a penalty. Breach of this clause entitles us to that amount.

17. Warranty and support

Unless agreed otherwise in writing, services are provided “as is” and “as available”, without warranties of any kind, express or implied — including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a service will be uninterrupted or error-free.

Bugs reported within 30 days of final delivery are fixed at no charge. Ongoing support and new features are covered by a separate agreement. Unauthorised modification of delivered code voids our support and warranty obligations for the affected work.

18. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages, including lost profits, lost data or business disruption;
• our total liability is limited to the fees you paid us for the service in question in the twelve (12) months before the claim arose;
• we are not liable for failure or delay caused by matters beyond our reasonable control, or by acts of a third-party platform on which a service depends.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud.

19. Indemnity

You agree to indemnify us, our contractors and licensors, and their directors, officers, employees and agents, against claims and expenses — including reasonable legal fees — arising from your use of our services, your content, or your breach of these Terms.

20. Termination

Either of us may terminate on fifteen (15) days’ notice where a material breach has not been put right. We may terminate immediately where you breach the intellectual property or acceptable use clauses, or where an account falls into default under our payment terms.

On termination, any licence granted to you is revoked, and we may delete hosted data after thirty (30) days unless agreed otherwise — take your own copy within that window.

Clauses that by their nature should survive termination do so, including confidentiality, intellectual property, warranty disclaimers, liability limits, indemnity and non-solicitation.

21. Events outside our control

Neither party is liable for failure to perform caused by events beyond reasonable control — including natural disaster, war, civil unrest, epidemic, government action, failure of internet or power infrastructure, or the acts of a third-party platform on which a service depends.

22. Resolving disputes

If a dispute arises, both of us agree to raise it in writing and to attempt in good faith to resolve it through discussion between senior representatives for thirty (30) days before starting proceedings.

This does not prevent either party from seeking urgent injunctive relief where necessary.

23. Transfer and notices

You may not transfer your rights under these Terms without our written consent. We may transfer ours to a successor in connection with a merger, acquisition or sale of the business.

Formal notices to us go to [email protected], or by post to Concord Technosoft Private Limited, T-11, 37-38 Central Market, Ashok Vihar, Phase-I, Delhi 110052, India. We send notices to the email address on your account.

24. Changes to these Terms

We may update these Terms as our services and the law change. The date at the top shows the last revision.

Where a change materially affects your rights, we will give reasonable notice by email or in the product rather than amending the page quietly. Continuing to use our services after a change means you accept the updated Terms. A dispute that arose before a change is governed by the version in force at the time.

25. Governing law

These Terms are governed by the laws of India. The courts of Delhi have exclusive jurisdiction over any dispute.

26. General

• Severability — if any provision is invalid or unenforceable, the rest continues in full force.
• No waiver — not enforcing a right on one occasion does not waive it.
• Independent parties — nothing here creates a partnership, joint venture or employment relationship.
• Entire agreement — these Terms, the payment terms, the Privacy Policy and any signed project agreement are the whole agreement between us, and replace any earlier understanding on the same subject.