About
Twenty years of building software, and one industry we know better than most.
Concord Technosoft builds software that businesses run on. Custom platforms, CRM, commerce, mobile applications and messaging infrastructure — built for companies that need a system to work every day, not a project to be delivered and forgotten.
We have been doing this since 2006 — first as Concord Softech, and as Concord Technosoft Private Limited since 2008, once the business had outgrown its original form.
What we build
Custom platforms and product engineering, CRM built around how a business actually sells, eCommerce on Shopify or as a custom build, mobile applications for field teams and customers, WhatsApp Business API work, system integration between tools that were never designed to talk to each other, and the industry-specific configurators and calculators that sit on top of them. Plus the hosting, support and maintenance that keeps all of it running afterwards.
Most engagements combine several. Each is set out properly — including how the work actually runs — on its own page.
The industries we know
We work across sectors, but not with equal depth, and it is more useful to say so than to claim otherwise.
Building materials and ceramics is where we are genuinely expert. We understand the things that break generic software here: dealer hierarchies that do not fit a sales pipeline, catalogues thousands of SKUs deep across sizes, finishes and batches, sample logistics no retail system models, and the gap between a showroom sample board and a customer who cannot picture the finished floor.
We also work in retail and distribution, manufacturing, publishing and education. Much of what we learned handling complex tile catalogues transfers directly to any business with a deep product hierarchy and a dealer channel between it and the end customer.
Where a sector is new to us, the domain knowledge comes from you rather than us, and we price the discovery accordingly. Our Industries page sets out the difference honestly.
Why we can say that
Plenty of firms claim domain expertise. Ours is checkable: alongside our client work, we build and operate our own products in these industries — sales management for dealer networks, a design visualiser and a material estimator for the tile trade, a trade publication, a QR platform, an entrance-exam preparation platform.
They are live. You can go and use them. See what we have built — that is a more useful test of a software company than anything written on a page like this one.
Running them changes how we build for clients. When a dealer cannot log in on a Sunday, that is our phone ringing — not a support queue we hand off to. It has made us conservative about complexity, sceptical of features nobody asked for, and unusually interested in the parts of software nobody puts in a proposal: error handling, data migration, what happens when the network drops in a showroom basement.
Client work is not a sideline to it. The products are how the expertise was built; the client engagements are what we do with it. Both are staffed properly, and a project is not competing with them for attention.
Our founder
I started this company because I kept seeing good businesses held back by software that had been sold to them rather than built for them.
Twenty years later the technology has changed completely and that has not. We still begin every engagement by understanding how a business actually works, and we still tell clients when the answer is a smaller system than they came in asking for.
Vijay Gupta
Founder, Concord Technosoft
The team
Eighteen people in-house — engineers, designers, analysts and support — supported by a network of more than fifty specialists across the country whom we bring in for particular work.
The in-house team is who you will work with. The network is how we cover a requirement that needs a specialist rather than a generalist, without pretending we have every skill permanently on staff.
How we work
Small teams, direct access. You talk to the people writing the code. There is no account manager translating between you and the work, which is faster and produces fewer misunderstandings.
Discovery first. Most engagements start with a fortnight of understanding the business, because the brief a client arrives with is rarely the problem they actually have. Sometimes the answer is a much smaller system than expected.
Honest about fit. If a project needs a capability we do not have, or a scale we cannot serve well, you hear it in the first meeting rather than the third invoice. We would rather lose the work than deliver something we are not the right people to build.
We stay after launch. Software is not finished when it ships; it is finished when it is retired. Support arrangements are written down with defined response times, because a support promise without a number attached is not a promise.
What has not changed since 2006
The technology has, entirely. Everything we built in the first few years has been rewritten, replaced or retired. What has held is a preference for systems that work over systems that demonstrate well, and for telling a client something inconvenient early rather than expensively later.
Twenty years is long enough to have been wrong about a great many things and to have corrected most of them. It is also long enough that our longest client relationships now outlast the systems they started with.
If you are considering working with us
Tell us what you are building. We will tell you how we would approach it, and whether we are the right people for it.
Tell us what you are building
We will tell you how we would approach it, and whether we are the right fit.