The problem

A showroom sees dozens of walk-ins a week and records almost none of them. Quotations take twenty minutes to prepare by hand, follow-ups depend on somebody remembering, and management has no view of what is actually happening on the floor. Most of those visitors are never contacted again.

What we built

Sales360 is a sales and dealer management platform for manufacturers, distributors, showrooms and field teams in tiles, adhesives, sanitaryware, cement, pipes and paints. It is not a generic CRM with an industry skin — the data model is built around dealers, display centres and project sales, because that is how this trade actually sells.

A walk-in is captured on a phone in seconds. A professional quotation is generated from the live catalogue and sent over WhatsApp in a few clicks. Follow-up reminders fire automatically, and every conversation, note and document stays attached to the customer. Management sees conversions, pending enquiries and team performance without chasing anyone for an update.

WhatsApp is the backbone rather than an add-on: quotation PDFs, new-lead alerts to dealers, post-visit thank-yous and feedback requests all go out under the executive’s own name and the showroom’s branding.

Key capabilities

Walk-in and lead capture, including from an existing lead database
Quotation builder with products, quantities and project sections
WhatsApp automation — quotations, reminders, follow-ups and feedback requests
Dealer profiles with contacts, performance history and engagement records
Stage-wise sales pipeline from first enquiry to order confirmation
Project sales pipeline for architects, builders and contractors
360° customer view — every visit, quotation and message in one timeline
Product and stock visibility across dealers, with alternatives suggested
Catalogue and PDF sharing straight to the customer
Executive dashboards for conversions, pending opportunities and team performance
Custom product branding synchronised with manufacturer data
Utility tools — QR codes, short URLs and digital visiting cards
Mobile app for field teams