AI & Automation

When a language model is the wrong tool

A great deal of what gets proposed as AI work is better served by a database query, and saying so is the fastest way to tell whether your vendor is worth listening to.

August 20, 2026 5 min read

AI & Automation

Should your business use AI for customer support? An honest assessment

The answer depends on one thing most vendors never ask about: how repetitive your questions actually are.

August 18, 2026 4 min read

AI & Automation

AI on WhatsApp: what Meta now allows, and what it does not

Meta banned general-purpose AI assistants from the Business Platform. Business-scoped bots are still permitted. The line between them decides whether your account survives.

August 8, 2026 4 min read

AI & Automation

What RAG actually is, for people buying it rather than building it

You will hear the term in every AI proposal you receive. Here is what it means and which questions separate a real one from a demo.

August 5, 2026 4 min read

AI & Automation

Building a chatbot that answers from your own documents/knowledge base

The difference between a bot that quotes your refund policy and one that invents a plausible refund policy is entirely architectural.

August 1, 2026 5 min read

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