Most customer questions are the same fifty questions. Answering them consumes a real share of your team’s week, and the answers already exist — in your product documentation, your policies, your past support tickets.

We build chatbots that answer from that material rather than from a model’s general knowledge. The bot retrieves the relevant passage from your knowledge base and answers from it, so responses reflect your actual policy and pricing. Where it has no grounded answer, it says so and hands over to a person rather than guessing.

The same knowledge base serves both channels: WhatsApp, where your customers already are, and your website, for visitors who have not committed to contacting you yet.

What this covers

Answers grounded in your documents, policies and past tickets
Deployed on WhatsApp Business API and on your website from one knowledge base
Handover to a human, with the conversation history attached
Says it does not know rather than inventing an answer
Knowledge base updated by your team without developer involvement
Lead capture inside the conversation, passed into your CRM
Multilingual responses where your customers need them
Reporting on what is being asked, and what it could not answer

How engagements work

Knowledge audit

What you already have written down, and the gaps in it.
Build

Retrieval, guardrails, handover rules and the channels you need.
Supervised launch

Every answer reviewed for the first weeks, and corrections fed back.
Improve

Monthly review of unanswered questions, turned into new knowledge.