A confirmation email is on its way to the address you gave us, carrying your ticket reference. If it has not arrived within a few minutes, check your spam folder before assuming something went wrong.
What happens next
We read it. Every ticket is looked at by someone on the team who knows the system you are writing about — not a queue of first-line agents reading from a script.
We come back to you. Either with a fix, or with the questions we need answered to find one.
Everything stays on one thread. Reply to the confirmation email and it attaches to the same ticket. Please do not raise a second one for the same issue — it splits the history and slows things down.
Anything you forgot
Remembered a detail after submitting? Reply to the confirmation email rather than raising a new ticket. Screenshots, error logs and the exact steps that trigger the problem are all welcome — they usually save a round trip.
